Choosing the a LPO/BPO that works for you

By Robert Grande, Senior Business Development Manager at codeMantra, LLC

LPO/BPO companies are spawning all around in large number, everyone wants to ride the wave in current business trends associated with the legal industry; offering a myriad of services from administrative, help desk, document coding, document review, web site development, to case abstraction and software development both in wholesale and retail segments.

As a vendor in the litigation support services field with more than 15 years experience, I have found that providing timely, cost efficient and high-quality product and service is a mandatory, obvious as it seems, supported by dedicated client relations to ensure longevity and business retention for both the vendor and client.

Simply you need to be accountable, accessible and adaptive to your client. Some points to consider in choosing that right partner…

1. Focused service offering – not one who claims to offer everything.
a. Your coding vendor now offers document review.

2. Commitment and dedication with signed NDA & Confidentially Agreements
a. Ensure that your provider will remain wholesale and not turn to retail

3. Data Security is paramount - location and security measures effective
a. Is your data stored in the US or offshore
b. What is their information management system
c. Backup procedures and Redundancy systems

4. Documented processes and procedure
a. Can they provide detailed paperwork on their systems

5. Customer Relationship and experience with your Sales person
a. Accountability
b. Availability
c. Knowledge

About codeMantra, LLC
codeMantra, LLC is an international provider of comprehensive litigation support, document management and technology solutions. Our client base consists of fortune 500 corporations, AM Law Top 250 law firms, and national and international document management and service providers.

Established in the year 2002 and based in Plymouth Meeting, PA, codeMantra, LLC employs more than 700 technicians, application developers and project managers out of its production facilities in Chennai, India. Our solutions include legal process outsourcing, software development, programming, data conversion, data mining and document review management.